At Moxie CX we’ll evaluate where your company is today then use our decades of experience to guide you to level up your company’s customer experience. We focus on companies in transition, partnering with them to build out a CX strategy that wows their customers, scales efficiently, reduces churn, and sets them up for success.

We offer:

  • Customer journey/customer experience mapping
  • Strategic planning for customer success and customer support teams
  • Leadership coaching for leaders in all positions
  • Fractional VP of CX/Support, COO, and CCO
  • Team training
  • Success tooling
  • CRM/Sales pipeline forecasting
  • Renewal forecasting
  • Product adoption/customer onboarding
  • Relationship and thought partnership with customers to increase retention
  • Establishing cross-sell and expansion strategy with clear action steps for the Success team (understanding how products tie in and how to promote them to the customers, training CSMs to how to talk to promote sales/teaching “sales” to the CS team.

Meet Matt

Photo by Ash Rhodes

Hi, I’m Matt 👋

I’ve spent my career in the customer experience space—starting on the front lines of customer support as an Apple repair technician and maturing into a seasoned CX veteran. I’ve built teams that scale, developed a BPO strategy that reduced support costs while enhancing customer experience, managed a remote team in a company that was mostly in-office years before remote work was mainstream, and walked 11 companies through post-acquisition integration efforts building a unified experience for their customers and employees.

I’m curious by nature and enjoy digging into problems to figure out their root causes. Once those causes are revealed I shine at developing creative solutions to fix the underlying issues. In short, I like helping teams solve interesting problems. What CX problems hold your company back? Give me a call—let’s find some solutions that will work for you.

The greatest joy of my professional life has been mentoring new leaders and helping them develop highly functional teams. Those I’ve mentored have moved from individual contributor roles to become managers, directors and VPs in their companies.

I’ve had the pleasure to speak at a number of conferences, appear on podcasts, and lead company trainings on a variety of customer experience topics.

I can help you and your company with the CX challenges you’re facing. Book a free 30-minute session so we can get to know each other better and see how I can help!