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At the 2022 Support Driven Expo in Las Vegas, I had the pleasure of joining Brian Kale (form Novo), Jane Petricka (from Auctane) and Susana de Sousa (from Loom) on a panel moderated by Jorge Peñalva (from Lang.ai). We discussed the future of support operations and talked about how things have changed in the past…
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I joined Bolaji Oyejide from TestBox on The Quest for Epic Customer Support podcast to talk about building a solid customer experience. We discussed: Check out the podcast here!
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I joined Charlotte Ward on the Customer Support Leaders podcast to talk about how to handle customer complaints. In general, we recommended that companies: Check-out the podcast here!
