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In Summer of 2018 I spoke at Support Driven’s Expo. My talk was based on a conversation I had with my brother-in-law who was looking at switching from a career in healthcare administration to customer support. In the talk, I shared what I look for in resumes as a hiring manager, how to find places…
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This was my first time speaking at a Support Driven event. I had the opportunity to share my unified theory of troubleshooting as a lightning talk (a 6-minute talk where slides automatically advance every 30 seconds). It was a fun challenge taking a talk that I usually spend almost an hour on and condensing it…
