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In this podcast Jaala Seifpour and I discussed what it’s like for a customer support team during an acquisition. We looked at things from both the acquirer’s and the team being acquired’s perspective. We came up with these three key recommendations: There’s a lot more in the podcast, so check it out here!
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Meredith Metsker, a fellow Idahoan, and I had a chance to sit down on the Beyond the Queue podcast put on by the fine folks over at Stonly. We talked about cross-training support agents, loaning folks to other parts of the organization during slow times, and getting buy-in from company leadership on headcount. You can…
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I joined Alex McBratney and Aade Cosseboom for episode 14 of the Another Cloud podcast. We had a great time talking about the challenge of managing a team through M&As, and how to move from a high-touch to a low-touch model as companies grow from startup to enterprise mode. You can listen to the episode…
