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I joined Alex McBratney and Aade Cosseboom for episode 14 of the Another Cloud podcast. We had a great time talking about the challenge of managing a team through M&As, and how to move from a high-touch to a low-touch model as companies grow from startup to enterprise mode. You can listen to the episode […]
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This was my first appearance on the Support Heroes by Kaizo podcast. Host Sebastian van Eerten and I spent some time talking about my experience integrating support teams together after we had acquired them. In the process we talked about the extreme seasonality faced by a SaaS working in Edtech and how to help agents […]
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I had a chance to sit down with Sandeep Jain on the Customer Support podcast and talk through some of my experience working in the Customer Support B2B environment as the VP of Support at Illuminate Education. During the call we talked about: You can listen to this podcast at Switcher, AnchorFM or Apple Podcasts
