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This was my first appearance on the Support Heroes by Kaizo podcast. Host Sebastian van Eerten and I spent some time talking about my experience integrating support teams together after we had acquired them. In the process we talked about the extreme seasonality faced by a SaaS working in Edtech and how to help agents…
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In early 2020 I was approached by our Talkdesk account manager who wondered if I would be willing to give a talk at their annual user conference. I’m always excited to share with an audience, so I jumped at the chance. Then the pandemic happened, the world shut down, and companies pivoted from in-person events…
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I had a chance to sit down with Sandeep Jain on the Customer Support podcast and talk through some of my experience working in the Customer Support B2B environment as the VP of Support at Illuminate Education. During the call we talked about: You can listen to this podcast at Switcher, AnchorFM or Apple Podcasts
