-
For Customer Service Week in 2021, Kaizo hosted a series of webinars and panels focused on CS-related topics. I joined Eugenia Chuprina from Reply.io and Rory O’Beirne from Tiquets for a conversation on supporting a team in a remote/hybrid work environment. Kaizo has a bunch of quality information and some notes and take-aways on the […]
-
Meredith Metsker, a fellow Idahoan, and I had a chance to sit down on the Beyond the Queue podcast put on by the fine folks over at Stonly. We talked about cross-training support agents, loaning folks to other parts of the organization during slow times, and getting buy-in from company leadership on headcount. You can […]
-
I joined Alex McBratney and Aade Cosseboom for episode 14 of the Another Cloud podcast. We had a great time talking about the challenge of managing a team through M&As, and how to move from a high-touch to a low-touch model as companies grow from startup to enterprise mode. You can listen to the episode […]
