I had a chance to sit down with Sandeep Jain on the Customer Support podcast and talk through some of my experience working in the Customer Support B2B environment as the VP of Support at Illuminate Education. During the call we talked about:
- Mergers and acquisitions (focusing on the 5-way mega-merger at Illuminate)
- Our tech stack including Zendesk, Talkdesk, and MaestroQA
- Reporting across all the different systems in the organization
- Help docs and how to use them to support customers
- Some of the key metrics we used at Illuminate
You can listen to this podcast at Switcher, AnchorFM or Apple Podcasts