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Charlotte Ward and I got back together to talk about the Great Resignation and how to handle things when good people leave your team. Some key thoughts: As always, there’s a lot more content in the podcast; check it out here!
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For Customer Service Week in 2021, Kaizo hosted a series of webinars and panels focused on CS-related topics. I joined Eugenia Chuprina from Reply.io and Rory O’Beirne from Tiquets for a conversation on supporting a team in a remote/hybrid work environment. Kaizo has a bunch of quality information and some notes and take-aways on the […]
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In this podcast Jaala Seifpour and I discussed what it’s like for a customer support team during an acquisition. We looked at things from both the acquirer’s and the team being acquired’s perspective. We came up with these three key recommendations: There’s a lot more in the podcast, so check it out here!
