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Charlotte Ward and I got back together to talk about the Great Resignation and how to handle things when good people leave your team. Some key thoughts: As always, there’s a lot more content in the podcast; check it out here!
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For Customer Service Week in 2021, Kaizo hosted a series of webinars and panels focused on CS-related topics. I joined Eugenia Chuprina from Reply.io and Rory O’Beirne from Tiquets for a conversation on supporting a team in a remote/hybrid work environment. Kaizo has a bunch of quality information and some notes and take-aways on the…
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Meredith Metsker, a fellow Idahoan, and I had a chance to sit down on the Beyond the Queue podcast put on by the fine folks over at Stonly. We talked about cross-training support agents, loaning folks to other parts of the organization during slow times, and getting buy-in from company leadership on headcount. You can…
