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This was my first appearance on the Support Heroes by Kaizo podcast. Host Sebastian van Eerten and I spent some time talking about my experience integrating support teams together after we had acquired them. In the process we talked about the extreme seasonality faced by a SaaS working in Edtech and how to help agents…
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In Summer of 2018 I spoke at Support Driven’s Expo. My talk was based on a conversation I had with my brother-in-law who was looking at switching from a career in healthcare administration to customer support. In the talk, I shared what I look for in resumes as a hiring manager, how to find places…
