In early 2020 I was approached by our Talkdesk account manager who wondered if I would be willing to give a talk at their annual user conference. I’m always excited to share with an audience, so I jumped at the chance.
Then the pandemic happened, the world shut down, and companies pivoted from in-person events to remote-only events. I had the chance to record my talk at home and share it with the other remote attendees that way.
In addition to my talk, Talkdesk CEO Tiago Pavia featured Illuminate and three other companies as part of his live keynote. It was fun to get on a virtual stage and talk about how we had become a remote-only company in a short period without compromising our customer experience.