-
I joined Alex McBratney and Aade Cosseboom for episode 14 of the Another Cloud podcast. We had a great time talking about the challenge of managing a team through M&As, and how to move from a high-touch to a low-touch model as companies grow from startup to enterprise mode. You can listen to the episode…
-
In early 2020 I was approached by our Talkdesk account manager who wondered if I would be willing to give a talk at their annual user conference. I’m always excited to share with an audience, so I jumped at the chance. Then the pandemic happened, the world shut down, and companies pivoted from in-person events…
-
In Summer of 2018 I spoke at Support Driven’s Expo. My talk was based on a conversation I had with my brother-in-law who was looking at switching from a career in healthcare administration to customer support. In the talk, I shared what I look for in resumes as a hiring manager, how to find places…
