At the 2022 Support Driven Expo in Las Vegas, I had the pleasure of joining Brian Kale (form Novo), Jane Petricka (from Auctane) and Susana de Sousa (from Loom) on a panel moderated by Jorge Peñalva (from Lang.ai). We discussed the future of support operations and talked about how things have changed in the past five years.
I’m a huge fan of Support Driven‘s events and highly recommend their Expo for frontline agents and new managers.